I had the opportunity to work hand in hand with our creative agency, because they didn't have in house UX at the time. But, this was something totally unique for the company. You could be a platinum card product manager, or a gold card product manager. Because, at American Express, at the time they had product managers, but they were always focused on the card products. I think it was that I learned how much I really enjoyed working with a number of different types of people. What was the biggest learning lesson from that particular project, if you can remember back? got to go up to the majors and hit a homerun the first time out of the gates. Somebody got out on a knee injury and then you. Suzanne: You just got called up to the majors. But, nowadays they've iterated on it quite a bit.
I don't even remember at this time, 2006 to 2007.
thank goodness, because it was not a very good experience from the start. Julia: I think it's still around, but it's been iterated on. It was a mobile Web experience for shopping and purchasing gift cards through your loyalty points. That really was the first product I built. There was really no one else on the team except for me to take it up, fresh out of college. a number of factors at the time, that we wanted to build out a gift card shopping space within the mobile journey.Īs it happened, the woman that should have been doing that job actually decided to leave the company. We looked across a number of different paths we could go down, and we determined, based on really. My job on the team at the time was really, first, let's figure out what we want to build. But, we didn't know what we wanted it to be. In the early part of my career it was a lot of luck, because I happened to join this great team, and we knew we wanted to build a mobile journey for the membership rewards program at the time. I think a lot of people's stories are a mix of skill, but also luck. Suzanne: What was the first product that you built, or participated in building then? About a month in, it was when mobile was really coming into play, so it became clear that really, all we're going to be doing is focusing on mobile product. That just sounded cool as a 21-year-old, so I went for it. we don't really know what we're going to be doing, but we'll be creating new products. That just sounded very appealing, because it was the most open ended, and they pitched it to me in a way that. It was a matching process.Īt the time, they had three teams available, and one of them was new product development within their loyalty space. the process worked was, if you were an intern and they offered you a job, it was like a med school process, where they gave you a number of options and you determined which one you wanted. When I found a job at American Express, basically, the way their project. I think in college, I worked at a number of different internships that were varied from advertising to e-commerce. I think at that time, it was a very, very new role that wasn't really around. I definitely didn't even know the job existed.
Is there more to that story, or you wanted to be a project manager and then you sought that out? Suzanne: Where I want to start is with your journey into product management, because on paper, it looks like you just went from school into product management, which is atypical.
Right now I manage a product called Scratchpad, and also a track of products and features called investment tools, where we basically think of how we can help our travelers invest in their journey with Expedia in a better way, that helps to answer their questions along their journey. I currently work for Expedia, where I'm a senior product manager. I'd recommend Scratchpad to everyone in my network.Julia: Okay. Sometimes you need to be aggressive and push for the deal, but other times, just being a good person, providing value, and fostering a partnership helps much more in the long run. In sales, it's easy to lose sight of the effectiveness of patience, listening, and giving. He took time and attention to meet my needs, even when he had nothing to gain. When I moved over to eFileCabinet, Wunna didn't reach out to me. When I got laid off - Wunna kept in touch, and made sure I landed on my feet. That alone is commendable and worth giving them a look. Just helped us use it and provided value. No contract pressure, no end of month promos. This is all without us paying a dime to Scratchpad. He then scheduled a meeting for the CEO Pouyan Salehi to come and listen to the sales reps using it so they they could build more features to help our team.
#TRAVELOCITY SCRATCHPAD HOW TO#
One of their reps Wunna Hlaing reached out and walked me through how to use it.
#TRAVELOCITY SCRATCHPAD UPDATE#
When I was at Divvy I stumbled across Scratchpad and it turned out it was a pretty great tool for helping reps update their salesforce opps quickly and manage their pipeline. Let me tell you about a company that has provided an amazing customer experience.
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